"CAPACITY BUILDING TRAINING PROGRAMME " |
||
for the |
||
TOURISM CHAIN OF UTTARAKHAND STATE |
||
| ......................................................................................................... | ||
Uttarakhand is enriched with God's bounty in the form of picturesque landscapes, diverse varieties of flora, fauna and avian life. the state has set itself as a major tourism destination in India and attracts tourists from abroad to explore the uncharted beauty of the "DEV BHOOMI". the majesty of Himalayas, beneath which lies the sacred Char Dham (Gangotri, Yamunotri, Kedarnath, Badrinath) captivates the pilgrims and tourists to its divine beauty. the other tourist destinations like Haridwar, Rishikesh, Dehradun, Auli, Mussoorie, Joshimath, Dodital, Gaumukh, Dhanolti, Kotdwar, Pitthorgarh, Almorah, Champawat, etc. gives the visitors an array of choice to plan and send their holidays. |
||
The people of Uttaranchal, with a culture of hospitality, have imbibed the phrase "Atithi Devo Bhava" in its true sense and all the rituals are carried out punctiliously to lure the tourists. |
||
The Government of Uttarakhand has decided to focus and unite the people engaged in the unorganized sector of tourism to form a formidable 'Tourism Chain'. The need of specialized training is thus felt, and the daunting task of converting this attribute of people into a recognizable workforce through the "Capacity Building Training Programme" of the Ministry of Tourism, Government of India. |
||
Therefore, Uttarakhand Tourism in association with Ashok Institute of Hospitality & Tourism Management (ISO 9001:2000 certified) of India Tourism Development Corporation has planned specially designed "Training Modules" for the following: |
||
| Category of Personnel | Duration of Training | |
| GWVN and KMVN Managers & Staff | 3 Days | |
| Staff of Operational Departments of Private Sector Hotels | 3 Days | |
| Dhabawallas | 3 Days | |
| Tourist Guides | 3 Days | |
| Travel Agents / Tour Operators | 3 Days | |
| Tourist-Taxi / Coach Drivers | 3 Days | |
| Traffic Police, Immigration and Custom Officials | 2 Days | |
| A tailor-made training programme has been formulated for the above-mentioned categories. | ||
| The programme focuses on building and enhancing the professional skills of the personnel to match the international standards. The training programme will cover the following aspects: | ||
| -Importance of Personal Hygiene | ||
| -How to exceed Guest Expectations | ||
| -Team Building | ||
| -Communication Skills | ||
| -Telephone Manners | ||
| -Personality Development | ||
| -Your role in promoting Uttarakhand Tourism | ||
